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Exam 6: Performance Management

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Question 61

Multiple Choice

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Behavior that is learned when one acts on the environment to produce desired consequences is known as:

A) Operant behavior
B) Consequential behavior
C) Reward behavior
D) Respondent behavior
E) Contingent behavior

F) D) and E)
G) A) and E)

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Question 62

Multiple Choice

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What kind of goals can be used in most jobs?

A) Behavioral
B) Objective
C) Task
D) Project
E) Reinforcement

F) A) and E)
G) C) and D)

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Question 63

Multiple Choice

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Which of the following is not a part of effective performance management?

An action plan is essential for fulfilling a goal.

Employee involvement increases the chance that rewards provided will be perceived as fair and valuable.

Feedback has two purposes: instruction and motivation.

Pay for performance is not the same thing as variable pay.

In order to fit a situation, a manager should consider creating behavioral, objective, or task/project goals as appropriate.

Spot rewards, which are extremely effective, are a form of variable reinforcement.

Organizations typically rely on __________ schedules.

Polly worked as a bartender. A few people used to wave money at her so that she would serve them first. She found this to be rude and, hence, either ignored them or always served them last. People came to realize that she served only the people who waited politely, and much of the rude behavior stopped. Polly used the model of __________.

Barney was late to work one morning, so he drove over the speed limit through a school zone. As a result, he got pulled over by a police officer and received a ticket. This scenario is an instance of __________.

Explain what "monitoring" and "evaluating" performance mean, and discuss how these are subject to bias.

Goals should be set just above the level that the person feels is attainable.

One problem with performance management systems is that they aren't adaptable to changing circumstances.

The first step in effective performance management is:

What is the contingency approach to defining performance? Explain what goals should be set to match specific types of situations.

Extrinsic rewards are psychic and self-granted.

Describe the basic types of contingent consequences and their effects on a target behavior. Give an example of each.

Financial metrics are never appropriate for measuring goal achievement.