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The same products that appeal to 21-year-olds are appealing to youth-obsessed baby boomers.

A) True
B) False

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With respect to user status (a segmentation possibility) , ________ tend to focus on attracting potential users because they have the most to gain.


A) niche firms
B) smaller firms
C) aggressive specialists
D) market-share leaders
E) followers

F) B) and D)
G) B) and C)

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A market segment consists of a group of consumers who share a similar set of needs and wants.

A) True
B) False

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The two ways that large firms can cover a whole market (e.g., full market coverage strategy) are through ________ and differentiated marketing.


A) niche
B) undifferentiated
C) logistical
D) psychological
E) macromarketing

F) B) and D)
G) C) and E)

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Research has shown that income is a highly accurate predictor of the "best" customers for a given product.

A) True
B) False

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Women shop differently for cars than do men; they are less interested in environmental impact, interior styling, and safety.

A) True
B) False

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In evaluating different market segments, the firm must look at two factors: the segment's overall attractiveness and


A) the global nature of the product.
B) competition's strategies.
C) company's objectives and resources.
D) the product to be sold.
E) the purchasing process.

F) C) and E)
G) B) and E)

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Environics recently launched PRIZM, a new consumer segmentation system. Explain what PRIZM is intended to do and how a marketer such as Loblaws grocery stores could use a system like it.

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PRIZM classifies all 55 000 Canadian nei...

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An organization that could benefit from using User Status as a means for segmenting its market would be a local blood bank.

A) True
B) False

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If an organization's marketing department wished to create "segment storyboards" to test the attractiveness of each segment's positioning strategy, this action would most likely occur in the ________ step of the segmentation process.


A) marketing-mix strategy
B) needs-based segmentation
C) segment identification
D) segment "acid test"
E) segment profitability

F) A) and D)
G) A) and B)

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PRIZM (Potential Rating Index by Zip Markets) identifies clusters of consumers based on a variety of characteristics such as education and affluence. Which of the following clusters would match to a consumer group that is characterized as being couples or single-headed households, most of them with kids, who have decided to stay in urban centres rather than flee to the suburbs?


A) the cosmopolitans
B) young digerati
C) blue bloods
D) winner's circle
E) beltway boomers

F) D) and E)
G) A) and B)

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Robert is the owner of an automobile manufacturing company. He calls for a board meeting and tells his directors that he wants to build a car that lets the users experience power and exhilaration. He tells them that the car must allow his users to soar from 0-60 mph in about 4 seconds. He also adds in that the price of the car must be affordable enough for anybody making a good salary. In accordance with the given scenario, Robert is trying to segment the market on the basis of ________.


A) social class
B) life style
C) income
D) benefits
E) user rate

F) B) and D)
G) A) and E)

Correct Answer

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A ________ consists of a group of customers who share a similar set of needs and wants.


A) market slice
B) market level
C) market group
D) market segment
E) market target

F) B) and C)
G) A) and E)

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Income does not always predict the best customers. For instance, ________ were among the first purchasers of colour television sets.


A) the social elite
B) blue-collar workers
C) the homeless
D) white collar executives
E) upper middle class professionals

F) A) and B)
G) A) and C)

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If a marketer is seeking to segment a business market, which of the following variables is so pupular with marketers because they are often associated with consumer needs and wants?


A) operating variables
B) personal characteristics
C) purchasing approaches
D) demographic
E) situational factors

F) A) and D)
G) B) and E)

Correct Answer

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Instead of scattering their marketing effort (a "shotgun" approach) , many companies are now embracing target marketing where the focus is on those consumers that they have the greatest chance of satisfying (a ________ approach) with their products and services.


A) "niche"
B) "focused"
C) "micro"
D) "rifle"
E) "macro"

F) B) and E)
G) A) and C)

Correct Answer

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Illustrations of personality segmentation would include culture-oriented, sports-centred, or outdoor-oriented subsegments.

A) True
B) False

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The chief disadvantage to a firm that decides to follow a product specialization strategy in selecting target markets is that


A) logistics can become a nightmare.
B) competitors can easily copy any new product introductions.
C) no synergy exists.
D) the product may be supplanted by an entirely new technology.
E) e-commerce becomes difficult for the company.

F) B) and C)
G) A) and B)

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A brand's overall image can only be enhanced if the product and message are different in different localities.

A) True
B) False

Correct Answer

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A marketer is interested in segmenting a business market on ________ if the marketer intends to eventually segment the market based on loyalty and attitudes toward risk.


A) situational factors
B) personal characteristics
C) operating variables
D) purchasing approaches
E) demographics

F) All of the above
G) B) and C)

Correct Answer

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